1-) We may send your order via Postal Service:
1.1 Paq. Estándar 48h/72h (Spain). 4,50€
1.2 International Registered, drop-off with signature. Although a tracking number may be offered, the Spanish Post tracking webpage does not work properly so we will not provide the number. The delivery times is 15-90 Business days.
1.3 International Light, tracked but not registered, that means that your postman will leave the package in your boxmail without asking for your signature. A tracking number will be provided. This shipping method is used for low cost orders under 30,00€ as they can not be insured.
2-) United Postal Service, UPS: This shipping method will be registered, tracked and insured. This is the best price with faster delivery time and total insurance in case of lost or damage. It is available for all orders.
- UPS Standard (Spain): 1-5 Business days. Delivery by end of day.
- UPS Standard Europe: The delivery times is 3- 7 Business days. Delivery during the day.
- UPS Express Saver: The delivery times is 1- 5 Business days. Delivery by end of day.
- UPS Express: The delivery times is 1- 3 Business days. Delivery typically by 10:30 a.m. or 12:00 noon.
Shipping prices include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and price of the shipment.
Your package will be dispatched with special care to protect fragile objects. Boxes are amply sized and your items are well-protected.
Returns All our products have 15 days to return them. Once it reaches us back the product (with cost charged to the customer) and we see that is in perfect condition, we will refund your money back.
If you do not receive your order, we will start a claim to investigate where your package is. It may take up to 90 days for the investigation to conclude. If the package is lost we will refund your money back after 90 days.