1-) We may send your order via Postal Service.
1.1 Registered drop-off with signature. Fpnibs.com will not be responsible of this shipping method in case of lost or damage.
although a tracking number may be offered, the Spanish Post tracking webpage does not work properly so we will not provide the number.
1.2 Light, tracked but not registered, that means that your postman will leave the package in your boxmail without asking for your signature. A tracking number will be provided.
This shipping methods is used for low cost orders under 50,00€ as they can not be insured.
2-) UPS: This shipping method will be registered, tracked and insured. This is the best price with faster delivery time and total insurance in case of lost or damage. It is available for all orders.
Shipping prices include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and price of the shipment.
Your package will be dispatched with special care to protect fragile objects. Boxes are amply sized and your items are well-protected.
Returns All our products have 15 days to return them. Once it reaches us back the product (with cost charged to the customer) and we see that is in perfect condition, we will refund your money back.
If you don´t receive your order, we will start a claim at our Postal Service to investigate where your package is. It may take up to 90 days for the investigation to conclude. If the package is lost we will refund your money back after 90 days.